• Terms & Conditions

Please note our homes are not suitable for Hens or Bucks parties or to be used as Party Houses. We do not accept bookings for Schoolies.
1. ACCEPTANCE
1.1. The following Terms and Conditions apply to your Booking at the Property. 
1.2. Payment of the Deposit constitutes your acceptance of these Terms and Conditions.
1.3. Management reserves the right to enter the Property at any time to ensure your compliance with these Terms and Conditions.
1.4. These Terms and Conditions apply to all Guests and any Visitor. Failure by any Guest or Visitor to comply with these Terms and Conditions will be considered a breach of these Terms and Conditions and may be dealt with in accordance with condition 12 below.
2. USAGE
2.1. The Booking for the Property is granted to you in accordance with these Terms and Conditions and only for private domestic holiday use of not more than 42 continuous days.
2.2. Parties, functions (including weddings and large gatherings) and (after) school celebrations are strictly prohibited at the Property. Breach of this condition will be dealt with in accordance with condition 12 below, and in addition you will be responsible for the cost of any security, cleaning, garbage removal, wear and tear and general repairs and any other resulting charges. Those charges will be advised to you, and will then be deducted from the Bond (if any) and/or charged to any credit card provided when making this Booking and/or Booking Request.
2.3. You must not use the Property for any unlawful purpose.
2.4. As per Council and Holiday Letting Industry Guidelines there is a 10.00pm to 8.00am outside noise curfew. We require you to move inside and close the doors. Disturbance to any neighbours and the local community, including excessive noise at anytime throughout the day or night is prohibited. Breach of this condition will be dealt with in accordance with condition 12 below. Please be aware we have a great relationship with our neighbours - if there is any excessive noise, partying or other disorderly behaviour at the Property we will be informed of this.
2.5. The Property may only be occupied by the Guests (including the number of persons) stated on the Confirmation Notice or subsequently agreed by Management in writing. The Property MUST NOT be occupied by any additional persons, including any Visitor other than a maximum of 5 casual Visitors who does not stay overnight or otherwise at the Property. If any other persons occupy the Property then Management reserves the right to immediately remove any unauthorised person from the Property and/or act in accordance with condition 12 below. You may be charged additional fees for any unauthorised persons occupying the Property. Where such fees are incurred those fees will be advised to you, and will then be deducted from the Bond (if any) and/or charged to any credit card provided when making this Booking and/or Booking Request.
2.6. You are required to monitor the behaviour of any Visitor and ensure that they behave in accordance with these Terms and Conditions. A breach of these Terms and Conditions may result in the immediate removal of any Visitor from the Property and/or in accordance with condition 12 below. You will be responsible for any costs incurred by Management (or any third party) in enforcing these Terms and Conditions, including against any Visitor. Where such costs are incurred those charges will be advised to you, and will then be deducted from the Bond (if any) and/or charged to any credit card provided when making this Booking and/or Booking Request.
2.7. Anti-social behaviour by any Guests or their Visitors will not be tolerated at or about the Property. Breach of this condition will be dealt with in accordance with condition 12 below, and in addition you will be responsible for the cost of any security, cleaning, garbage removal, wear and tear and general repairs and any other resulting charges. Those charges will be advised to you, and will then be deducted from the Bond (if any) and/or charged to any credit card provided when making this Booking and/or Booking Request. Anti-social behaviour may include (but is not limited to):
(a) Drunken or obscene behaviour;
(b) Wilful damage to any property at or about the Property, to the Property itself, or to any surrounding or neighbouring property;
(c) Any incident which requires the attendance of the police or any other regulatory authority;
(d) Behaviour which is judged to be abusive or a threat or potential threat to any Guest, any Visitor or any other person (including Management); and
(e) Failure to abide by any noise abatement order issued by police or any other regulatory authority.
3. CHECK IN / CHECK OUT 
3.1. Check-in time at the Property is not before 2.00pm on the Arrival Date – check in prior to this time will result in extra charges. You must check-out of the Property not later than 10.00am on the Departure Date – failure to do so will result in extra charges. Where such extra charges are incurred those charges will be advised to you, and will then be deducted from the Bond (if any) and/or charged to any credit card provided when making this Booking and/or Booking Request.
3.2. Subject to availability, early check-in and/or late check-out may be arranged with Management prior to your stay. Extra charges will apply, and will be advised by Management at the time of arranging early check-in and/or late check-out.
4. PAYMENT
4.1. The Total Booking Fee (excluding any additional costs, charges or fees in accordance with these Terms and Conditions) is split into two (2) portions:
(a) Deposit
A Deposit equal to 25% of the Total Booking Fee, which must be paid to Management in full within two (2) days of making the Booking Request to Management. Bookings are not confirmed unless and until the Deposit is received by Management.
(b) Balance Amount
The Balance Amount must be paid to Management in full within 21 days of the Arrival Date.
4.2. The Bond must be paid to Management in full within 21 days of the Arrival Date.
4.3. The Bond, less any deductions made in accordance with these Terms and Conditions, will be returned to you within seven (7) days of the Departure Date. Provided that there may be a delay where there are to be deductions from the Bond to allow Management to obtain quotes and determine costs for such deductions in accordance with these Terms and Conditions. 
4.4. Failure to make payment of the Deposit or the Balance Amount or the Bond in full within the above specified time-frames may result in your Booking being cancelled. Any monies that you have paid towards your Booking will be dealt with in accordance with condition 5.2. 
4.5. Payments of any amount due under these Terms and Conditions must be received in Australian dollars net of any bank or other transaction charges.
4.6. We accept payment by credit card (Visa or MasterCard only), or by deposit into Management’s trust account (by cash, cheque or direct deposit). Details of Management's trust account can be found on our website. Please contact Management if you have any questions regarding how to make payments.
4.7. Payment by credit card will attract a credit card surcharge of 2.0% of the amount charged.
4.8. Any monies that we are required to return or refund to you in accordance with these Terms and Conditions will be less any bank and other transaction fees (including but not limited to international bank transfer fees) incurred by us in facilitating such refund. You authorise us to deduct such bank and other transaction fees from those returnable or refundable monies. Management is not liable for any other transaction fees or foreign exchange charges that your financial institution may also levy on such refunded monies.
4.9. All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax) where applicable. 
5.      CANCELLATION OR VARIATION
5.1.    If you wish to vary or cancel your Booking, please contact Management immediately by emailing  info@goldcoastholidayhouses.net.au or phoning 07 5699 9131.
5.2.    In the event of a cancellation:
(a)     Any monies paid by you towards the Deposit will be forfeited; and
(b)     Any monies paid by you towards the Balance Amount will be forfeited.
5.3.    In the event of a variation:
(a)     A variation of the Booking which reduces the number of nights stay will be a treated as a cancellation of the Booking in respect of those cancelled nights, and will be dealt with in accordance with condition 5.2.  
(b)     A variation of the Booking which reduces the number of Guests will be treated as a cancellation of the Booking in respect of those Guests, and will be dealt with in accordance with condition 5.2.
(c)     Management will not permit any variation to property booked and any request to vary the property will be treated as a cancellation of the Booking in respect of that booking, and will be dealt with in accordance with condition 5.2.
(d)     A variation to the dates of travel will be permitted by management provided that the following conditions are met;
(i)     Management is notified no less than 60 days prior to original arrival date
(ii)   New travel dates are selected within 5 working days of request to change travel dates
(iii)   Where new travel dates are in a greater tariff rate period the guest will be liable for the additional payment. Where new travel dates are in a lower tariff rate period no refund will be payable
(iv)    Only one variation is permitted by management
(v)     An administration fee of $330 is paid by the guest to Management          
5.4.    Please note no refund will be given for early departure, or bookings cancelled due to sickness or inclement weather.  We strongly recommend that you obtain travel insurance.
6. ADDITIONAL CHARGES
6.1. In addition to the Total Booking Fee, additional charges may be imposed in accordance with these Terms and Conditions, in the form of a Bond or other costs and charges.
6.2. At the time of making your Booking Request you may be required to provide full and accurate details (including card type, card number, card holder name, expiry date and CCV1/2) of a valid and current credit card held in your name. 
6.3. By making your Booking Request and accepting these Terms and Conditions you authorise Management to debit any amounts owing in accordance with these Terms and Conditions from the Bond (if any) and/or any credit card provided. Prior to making any such debits Management will provide to you a statement (or where relevant an invoice) detailing such charges and the reason for those charges.
6.4. Additional charges will be in accordance with the further clauses of these Terms and Conditions and for any breach of these Terms and Conditions and may include (but are not limited to) the costs associated with any:
(a) Additional cleaning requirements as a result of your use of the Property;
(b) Excess rubbish removal required as a result of your use of the Property;
(c) Security requirements as a result of your use of the Property;
(d) Telephone calls made on any phone at the Property;
(e) Return of any Guest or Visitor property left at the Property;
(f) Additional unauthorised persons occupying the Property; 
(g) Misuse of the Property;
(h) Any damage, breakages, theft or loss of any property (whether accidental, wilful or negligent) at or about the Property or to the Property itself (except as limited by law or to the extent of any applicable insurance policy held for the Property (provided that you will be responsible for any such insurance excess));
(i) Any replacement key or access passes, and the costs of gaining entry to the Property required as a result of your use of the Property; and
(j) Any reasonable personnel costs incurred by Management in enforcing these Terms and Conditions, including making arrangements for any matters listed above.
7. UNAVAILABILITY 
7.1. All bookings are subject to the availability of the Property. Management will use best endeavours to ensure that the Property is available for your Booking, however if the Property becomes unavailable for your Booking due to unforeseen circumstances beyond the control of Management (including but not limited to fire, storm, damage to the Property, termination of the management of the Property by Management, or the sale of the Property) then Management will inform you as soon as reasonably practicable and make every reasonable effort to obtain suitable alternative accommodation of a similar standard for the duration of your Booking, failing which any moneys paid under your Booking will be refunded in full.
8. LINEN AND TOWELS 
8.1. The Property will be with supplied linen, pillows, blankets and towels (excluding beach towels). These items must be left where supplied in the bedrooms or bath room of the Property on your departure. 
8.2. Further linen items may be hired through Management at an additional charge.
8.3. Subject to availability, mid stay cleaning and linen can be supplied on request. Extra charges will apply, and will be advised by Management at the time of making such request.
9. PETS
9.1. Pets are not permitted in or about the Property unless authorised in writing by Management. 
9.2. Where such authorisation is granted:
(a) Guests are responsible for those pets at all times, both inside and outside of the Property;
(b) Guests are responsible for ensuring that no damage (including un-cleanliness) occurs to the Property as a result of the pets;
(c) pets are not permitted on any furniture at the Property at any time;
9.3. You will be responsible for the cost of any cleaning or pest treatment required as a result of pets being at the Property (whether authorised or not). Those charges will be advised to you, and will then be deducted from the Bond (if any) and/or charged to any credit card provided when making this Booking and/or Booking Request.
10. YOUR OTHER RESPONSIBILITIES 
10.1. All Guests and Visitors must comply with all applicable House Rules, and relevant body corporate rules, and all instructions from Management and the caretakers of the Property concerning occupancy, property, health, safety and quiet enjoyment of the Property and any neighbours of the Property. A breach of any such House Rules, body corporate rules or instructions from Management may be deemed a breach of these Terms and Conditions and may be dealt with in accordance with condition 12 below.
10.2. An entry report, documenting the condition of the Property as at the commencement of your Booking will be made available at the Property. You should review and inspect this entry report upon your arrival at the Property on the Arrival Date. If you disagree with anything in that entry report you must advise Management prior to 12midnight on the Arrival Date. If you do not do so, then you are deemed to have accepted that entry report, and Management reserves the right to rely on that entry report when determining any damage, breakages or otherwise to the Property.
10.3. You are responsible for any damage, breakages (including all window and glass damage), theft or loss of any property (whether accidental, wilful or negligent) at or about the Property or to the Property itself during your stay. You must notify Management of any such occurrences immediately. You will be responsible for the cost of the repair or replacement (to be determined by Management) of any such damage, breakages, theft or loss (except as limited by law or to the extent of any applicable insurance policy held for the Property (provided that you will be responsible for any such insurance excess)). Those charges will be advised to you, and will then be deducted from the Bond (if any) and/or charged to any credit card provided when making this Booking and/or Booking Request.
10.4. The Property must be left in a clean and tidy condition in a similar state to the condition on arrival. Before departure on the Departure Date, all food must be removed from fridges, all rubbish put in the appropriate council rubbish bins provided, and crockery and cutlery washed and packed away. The House Rules will advise of the bin collection day. You must, on the evening before bin collection day or such earlier departure from the Property, put the bin on the kerbside with the lid fully closed. Extra cleaning charges may be incurred for the cleaning of dirty dishes, washing machine, dishwasher, emptying the fridge, removal of excessive rubbish etc. You will be responsible for the cost of any additional cleaning or rubbish removal required as a result of your use of the Property. Those charges will be advised to you, and will then be deducted from the Bond (if any) and/or charged to any credit card provided when making this Booking and/or Booking Request.
10.5. All furniture and furnishings must be left in the position they were in at the Property when you arrived on the Arrival Date.
10.6. You are required to maintain the security of the Property at all times during your stay, including ensuring all windows and doors are locked at all times when the Property is unoccupied.
10.7. The Property must be vacated on time on the Departure Date and must be left secured. All windows and doors are to be locked. All keys and access passes must be placed in the key safe at the Property, or as otherwise directed by Management. All lights and air-conditioning must be turned off prior to your departure. Extra charges may apply if you fail to turn off any lights or air-conditioning when vacating the Property on the Departure Date. Those charges will be advised to you, and will then be deducted from the Bond (if any) and/or charged to any credit card provided when making this Booking and/or Booking Request.
10.8. You are responsible for the safekeeping of all keys and access passes for the Property. You will be responsible for the cost of any replacement key or access passes, and the costs of gaining entry to the Property if required. Those charges will be advised to you, and will then be deducted from the Bond (if any) and/or charged to any credit card provided when making this Booking and/or Booking Request.
10.9. Smoking is not permitted in or about the Property at any time.
10.10. All minors at the Property must be supervised by a responsible adult at all times. 
10.11. In accordance with condition 13 below, Management is not responsible for any loss of, theft of or damage to any Third Party Property, and any Third Party Property may not be covered by Management's or the Owner's policies of insurance. We strongly recommend that you obtain insurance for all Third Party Property.
11. PROBLEMS OR COMPLAINTS
11.1. In the case of any problem or complaint, you must inform Management at the earliest opportunity during business hours so that Management has the chance to rectify the situation as quickly and efficiently as possible. You must allow repair and/or service access to the Property during reasonable hours. Failure to follow this procedure this may hinder the ability of Management to rectify the problem or complaint and reduce or extinguish any claim you may have. Emergency issues can be advised out of business hours.
11.2. Management will make every effort to ensure the Property, including fixtures, fittings and appliances are maintained and in working order. Any maintenance or repair requests that arise throughout your stay at the Property will be processed and actioned within a reasonable time frame during business hours. Emergency repairs will be actioned as soon as reasonably practicable upon notification to Management by you. 
12. BREACH OF THESE TERMS AND CONDITIONS
12.1. A breach of these Terms and Conditions by any Guest or Visitor may result in, but is not limited to:
(a) Your immediate eviction from the Property – in the case of a serious or fundamental breach of these Terms and Conditions. Where you are evicted the Total Booking Fee will be forfeited; and/or
(b) Additional charges being levied in accordance with these Terms and Conditions. Such additional charges will be advised to you, and will then be deducted from the Bond (if any) and/or charged to any credit card provided when making this Booking and/or Booking Request. Provided that should such deduction be insufficient to discharge the total amount of the additional charges or the loss or damage caused by the breach of these Terms and Conditions, then such further amount will be a liquidated debt due and payable by you to Management. Management reserves the right to recover those monies through legal proceedings or otherwise.
13. LIMITATION OF LIABILITY
13.1. The Guests indemnify and hold harmless Management and the Owner against to the maximum extent permitted by law any liability or loss arising from, and any damages sums of money costs charges expenses actions claims and demands that may be sustained or suffered by any person incurred in connection with:
(a) any damage to (or arising from the use of) the Property, its surrounds and adjacent areas and all property therein, or any loss of or damage to anything in it or near the Property (including any fixtures, fittings, or other goods stored at the Property); and
(b) any injury (including death) to any person in or near the Property, its surrounds and adjacent areas,
caused by or arising directly or indirectly out of:
(c) the act omission negligence or default of the Guests or any Visitor or any person at the Property at the request of the Guests; or
(d) some danger created by the Guests or any Visitor or any person at the Property at the request of the Guests whether or not the existence of that danger was or ought to have been known to Management or the Owner.
13.2. Management and the Owner are not responsible or liable to the Guests or any Visitor or any person at the Property at the request of the Guests for any loss or damage to any property of those persons or any injury to any person in or near the Property due to any cause, except where such loss or damage is caused or contributed to by Management or the Owner (or their respective employees or agents), and then only to the extent caused by Management or the Owner (or their respective employees or agents).
13.3. Without limiting the generality of the other provisions of this condition 13:
(a) Management and the Owner are not responsible or liable to the Guests or any Visitor or any person at the Property at the request of the Guests or any other person for any loss or damage to any Third Party Property due to any cause other than the negligence or default of Management or the Owner (or their respective employees or agents);
(b) The Guests indemnify and hold harmless Management and the Owner against to the maximum extent permitted by law any liability or loss arising from, and any damages sums of money costs charges expenses actions claims and demands that may be sustained or suffered by any person incurred in connection with any loss or damage to any Third Party Property due to any cause other than the negligence or default of Management or the Owner (or their respective employees or agents);
(c) The Guests release Management and the Owner from liability or loss arising from, and costs charges and expenses incurred in connection with, loss or damage to any Third Party Property due to any cause other than the negligence or default of Management or the Owner (or their respective employees or agents).
14. DEFINITIONS 
14.1. In these Terms and Conditions the following definitions will apply:
(a) “Arrival Date” means the commencement date of your stay at the Property, in accordance with the Booking;
(b) “Balance Amount” means the Total Booking Fee less the Deposit;
(c) “Bond” means the security deposit payable by you, the amount of which will be advised when making the Booking Request;
(d) “Booking” means the period for which you have contracted for the Guests to lawfully stay at the Property, (for clarity being from the Arrival Date to the Departure Date) at the tariff provided by us and on the Terms and Conditions provided herein;
(e) “Booking Request” means the booking request made to Management as a precursor to the Booking;
(f) “Confirmation Notice” means the confirmation notice provided to you after making the Booking Request and making payment of the Deposit;
(g) “Departure Date” means the final date of your stay at the Property, in accordance with the Booking;
(h) “Deposit” means the sum equal to 50% of the Total Booking Fee, which must be paid to Management in full within two (2) days of making the Booking Request to Management. 
(i) "Guests / your / you" means the registered persons who are authorised to stay overnight in the Property during the Booking;
(j) “House Rules” mean any rules promulgated for the Property from time to time, as may be provided by Management and/or displayed at the Property;
(k) “Management / us / we” means Gold Coast Holiday Houses as managers of the Property;
(l) “Owner” means the lawful owner of the Property;
(m) “Property” means the property to which the Booking relates, including all fixtures, fittings, chattels and equipment. [Please note the full street address of the Property will be advised to you following payment of the Total Booking Fee and the Bond];
(n) “Third Party Property” means any property, chattels, contents, goods or money of the Guests, any Visitor, or any other person at the Property at the request of the Guests, in or about the Property.
(o) “Total Booking Fee” means the total amount payable in accordance with your Booking (excluding any additional costs, charges or fees that may be imposed in accordance with these Terms and Conditions);
(p) "Visitor" means a person a Guest has invited to visit the Property during the Booking, however no Visitor may stay at the Property overnight.
15.2 Lost Property
all lost property will only only be held for a maximum of 2 weeks after such time any unclaimed property will be disposed of.
15.2 Privacy Policy
GOLD COAST HOLIDAY HOUSES is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us; that's all.
GOLD COAST HOLIDAY HOUSES uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from GOLD COAST HOLIDAY HOUSES only last while you’re browsing our website. We do not store persistent cookies on your computer. Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous. 
We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order. 
15.3 Security Policy 
When purchasing from GOLD COAST HOLIDAY HOUSES your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard.